About us
We know insurance, and we get to know you
Howden is the new name for A-Plan. We do insurance differently.
We’re not about cookie-cutter, off-the-shelf, one-size-fits-all insurance. We do people-first insurance, understanding the specifics of your insurance needs and match them with the insurer that’s best placed to provide that cover, at the right price. Personal, tailored, great value cover.
And no matter how complex the challenge or unique the situation, whatever cover you’re looking for, our market-leading experts are here to help.
With more than 100 insurance products available, at over 100 branches across the country, our friendly branch teams are dedicated to finding you the right policy at the right price. From home insurance to horsebox, commercial cover to kit cars; we have access to a range of mainstream and niche insurers, who offer the full breadth of policies to cover your every specialist requirement.
Our story
In 1994, three young brokers (and a dog) took their destinies into their own hands and created an insurance brokerage with independence, employee-ownership and clients’ needs at front of mind.
Since then, Howden has grown into a multinational business, but remains true to the same approach that has won us long-standing clients, some of the best talent in the industry, and even a few awards for our cabinet.
Our unique high street branch network continues to grow, reflecting our commitment to serving our personal and home clients directly. Together, we are combining our collective power to be a force for good in communities across the country.
Our Terms of Business
This website should be used in conjunction with our associated Terms of Business:
Howden Life & Health
Quotes and policies for:
- Life Insurance
- Family Income Benefit Insurance
- Unemployment, Accident and Sickness Insurance
Life & Health insurance is delivered by our sister organisation Howden Life & Health Limited giving our clients access to specialists in the life & health insurance market who will help get you the right policy, to suit your needs. Howden Life & Health Limited is authorised and regulated by the Financial Conduct Authority (FCA Registration Number 176392). You can confirm their registration on the FCA website, https://register.fca.org.uk/.
Howden Life & Health Limited, Howden Insurance and A-Plan Holdings are all part of the same group of companies.
Making a complaint
We work hard to provide our clients with a first class service. If you are not happy with any aspect of the service you have received, we would like to know and will do all we can to resolve the situation. In the first instance, please contact your local Branch Manager, who will try to resolve matters for you or you can email us on complaints@howdeninsurance.co.uk.
We act on behalf of insurance companies or Lloyd's syndicates: the complaint procedure that will apply depends on whose behalf we act. To identify which procedure applies to you, please refer to your policy wording. If you have any doubt on which procedure applies to you, we will be happy to help.
If you are still not satisfied with our response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). For further information, you can visit the FOS website https://www.financial-ombudsman.org.uk
Modern Slavery Act Transparency Statement
Our Modern Slavery Statement is provided by the Group’s ultimate parent entity, Howden Group Holdings Limited, and is attached below for reference.
Gender Pay
We have reported to HM Government the data required by them for firms employing more than 250 people
These statements are made pursuant to S15 of the Equality Act 2010 (Gender Pay Gap Information) Regulations 2017 and set out how the gender pay gap is addressed by the Company
Click here to read the 2022 Gender Pay Gap report
Click here to read the 2021 Gender Pay Gap report
Click here to read the 2020 Gender Pay Gap report
Click here to read the 2019 Gender Pay Gap report
Reviews
We really value feedback from our clients. We invite our clients to leave us with reviews so that we can make sure we deliver on the high standards we set for ourselves. This also ensures that our clients are satisfied with the service we provide.
We gather feedback through reviews and surveys, and you can view various Howden reviews on our website here: Howden Reviews
S. 172 Statement
This statement is published pursuant to S426B of the Companies Act 2006 and describes how the Directors have had regard to the matters set out in section 172 (1) (a) to (f), Companies Act 2006 when performing their duty under section 172;